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FAQ 1

FAQ

General information

What time are check-in and check-out?

Check-in from 3:00 p.m. to 8:30 p.m.
Check-out by 11:00 a.m.

What languages are spoken at the reception?

Italian, English and Spanish.

Where is Residenza Borsari and how can I/we reach it?

The property is located at Corso Porta Bosi 33 and can be reached by car; the public paid parking garage is 300 meters from the property.

Is parking available at the property?

The public paid parking garage is located 300 meters from the property.

Is the property equipped with an elevator?

Yes, the building has an elevator.

Is Wi-Fi available at the property?

Yes, the facility has Wi-Fi.

Are pets welcome?

Pets are not allowed.

Do you provide luggage storage service?

Yes, there is a luggage storage service.

What amenities are the rooms equipped with?

The amenities provided in the rooms include: a television, a minibar, air conditioning, towels, bathrobes, slippers, and a coffee and tea station.

Is a city tax required?

Yes, the tourist tax is 3.50 euros per person.

What credit cards are accepted?

We accept Visa and MasterCard.

Check-in/Check-out

How does check-in work at the property?

Check-in at the property is handled in person, and a magnetic key is provided.

Is early check-in possible?

Yes, you can check in early.

Is late check-out possible?

It is possible to check out later, subject to arrival schedules.

What are the reception hours?

Reception Hours: 8 a.m. – 8:30 p.m.

Property & Services

Is there a transfer service to/from the property?

No, there is no shuttle service.

Is there a charging station for electric cars?

No, there are no charging stations for electric cars.

Are children allowed at the property?

Yes, children are welcome to stay at the property.

Rooms

Are baby cribs and cots available?

Yes, cribs and children's beds are available for a fee.

Are rooms accessible?

Yes, the property has rooms accessible to people with disabilities.

Breakfast

Is breakfast included?

Yes, breakfast is included in the price.

What time is breakfast served?

Breakfast is served from 8 to 10.

Where is breakfast served?

Breakfast is served in a dining room inside and on an outdoor terrace

What type of breakfast is served?

Breakfast is continental-style.

Are gluten-free, vegetarian or vegan options available?

Options are available for vegans and vegetarians with celiac disease, if requested in advance.

Restaurant & Bars

Is there a restaurant at the property?

No.

Is there a bar at the property?

No.

SPA, Pool & Gym

Is there a SPA/wellness center at the property?

No.

Activities, Experiences & Events

Do you organize tours and excursions in the surrounding area?

We organize guided tours of Verona and wine tastings in the Valpolicella region.

Is it possible to arrange weddings or private events?

Yes, it is possible to host private events.

Payments and Cancellations

What is your cancellation policy?

Seven days; payment for the entire stay is due after that.